Because we want you to be fully satisfied with your purchase, we will accept on exchange for a product with terms and conditions below:
- Any exchange should be made within 3 days from receiving your order
- Exchange product must be in the same condition that you received it. It must also be in the original packaging
- Any exchange with cash is strictly not allowed
- To complete your return, we require a receipt or proof of purchase
- We only replace items if they are defective or damaged caused by factory
There are certain situations where only partial refunds are granted:
- Dress with obvious signs of use
- Any item not in its original condition is damaged or missing parts for reasons not due to our error.
- Any item that is returned more than 3 days after delivery
- Once your return is received and inspected, we will send you an email or Whatsapp to notify you that we have received your returned item
- We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed by the payment term requested.
- To return your product, you should mail your product to: 23-1, Jalan Op 1/6, Bandar Puchong Jaya, 47160 Puchong, Selangor
- You will be responsible for paying for your own shipping costs for returning your item. Please find the shipping cost below :
RM10 - Peninsular Malaysia
RM15 - Sabah & Sarawak
- Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
Please contact our team before making any exchange or returning your item. We reserved the right to refuse service to those who did not adhere by this Terms and Condition.
*Above information are subject to change without prior notice.